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Operations and monitoring: DevOps as a service

Monitoring, updates, patching and incident response for a monthly fee. A senior engineer part-time instead of a whole team.

Monthly feeMonitoringIncidentsRunbooks

What we do

  • Take over the operation of your cloud platform, pipelines and clusters. First we map and document it, then we look after it.
  • Set up monitoring and alerts so that only what’s really burning wakes you up, and handle incidents according to agreed priorities.
  • Update and patch regularly and watch for end of support in the components you use.
  • Every month you get a short summary: what happened, what we changed, what we recommend and what the cloud costs.

What you get

  • One responsible person. A senior engineer who knows your platform and doesn’t need it explained.
  • Predictable costs. A fixed monthly amount based on scope, with no timesheets and no surprises.
  • A scope that adapts to you. Start with light monitoring and grow as needed. No year-long commitment.
  • No black box. The documentation and runbooks are yours. If you end the cooperation, you leave with a complete handover.

How we work

The first month is about taking over: access, a map of the environment, the first runbooks and quick fixes for what’s most risky. Then regular operations run with an agreed response time during working hours and priority handling of critical incidents. You have the scope and the price in writing upfront.

Typical engagements

Scope and price are agreed upfront. Most engagements fit into days and weeks, not months.

Monitoring and maintenance

Scope: monthly

Monitoring and alerts, updates and patches, backups, small changes on request and a monthly summary of what happened and what we recommend.

Platform operations

Scope: monthly

Everything in Monitoring and maintenance plus operation of CI/CD, Kubernetes and infrastructure as code, documentation and runbooks, a regular meeting and a roadmap.

One-off help

Scope: hours or days

An incident, a migration, a second opinion on architecture or cover for a missing colleague. No retainer, billed for the work actually done.

Let's talk

Tell us briefly what you'd like to simplify or what you're dealing with in the cloud. We'll get back to you with next steps. Or pick a time for an intro call right away.

Intro call

A short, no-obligation call to understand what you need and whether we can help.

Pick a time ↗

cerny@bitsystem.cz